We have judged that there is still a lack of information on the Mac version and its system requirements. Sales of the Mac client will be suspended until players have enough information to make an informed purchase.
Yoshida says Square Enix has taken steps to ensure the process runs as smoothly as possible. Players who purchased via third party retailers are directed to contact their place of purchase. Players who purchased the Mac client through Square Enix’s online store can apply for a refund here. Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds. While the development and operations teams, as well as our entire company, were involved in this mistake, it was I who ultimately made the decision to release the Mac version under these circumstances and therefore bear sole responsibility, and I sincerely apologise to you all.īecause of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction.
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